Help

Quick answers, no jargon.

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Watching

It keeps buffering or stopping
  • Use a network cable, or move closer to your Wi-Fi box and pick its 5 GHz network.
  • Restart the Plex app, then the TV or streaming box. It fixes more than you'd think.
  • Still stuttering on a 4K movie? Your internet may not keep up. In the Plex settings, set Remote streaming quality to 20 Mbps 1080p for that evening, then put it back to Maximum afterwards.
The picture looks blurry, or it says "Transcode"

Plex is lowering the quality. Usually one of these:

  • Quality isn't on Original / Maximum, especially the remote one. See Set up your app.
  • "Automatically adjust quality" is on. Turn it off.
  • The subtitles. Some subtitle types (often marked "PGS" or "VOBSUB") have to be drawn into the picture. Pick an "SRT" one instead, or turn subtitles off to check.
  • You're using a web browser or casting. The Plex app on the TV does much better.
There's no sound, or the sound is weird
  • No sound with a soundbar or home cinema? In Plex › Settings › Audio, set Passthrough to Auto (or turn it off if your speakers are old).
  • No sound with just the TV? Turn Passthrough off.
  • Voices too quiet? Pick another audio track in the player menu, for example a "Stereo" one.
How do I change the language or subtitles?

While the movie plays, open the player menu (the speech-bubble or ≡ icon) and choose the Audio and Subtitles you want. Plex remembers your choice for the next episodes.

To set a default for everything: Plex › your profile › Account settings › Languages.

Colors look washed out or too dark

That's an HDR movie on a screen that isn't switching modes. On Apple TV, turn on Match Dynamic Range; on Google TV / Android TV, turn on Refresh rate switching in Plex. See the TV guide.

Getting new things

I added something to my Watchlist but it's not there
  • Signed in to Seerr yet? Your Watchlist is only picked up after you've signed in to Seerr once with your Plex account. Do it now: titles already on your Watchlist will be picked up too.
  • Give it a little time. It's requested within a few minutes; a movie usually lands within the hour, a full series can take longer.
  • Not released yet? Cinema-only movies arrive once a good copy exists, often a few weeks or months after release.
  • Check in Seerr. Search for it at seerr.stiffuper.ddns.net and look at its label. "Available" means it's in Plex: try pulling down to refresh the app.
  • Right account? Make sure you add titles with the same Plex account you used to sign in to Seerr.
Do I need to remove it from my Watchlist after watching?

No need, but it keeps your Watchlist tidy. Removing a title from your Watchlist doesn't delete it from Plex.

Does this cost anything? Do I need Plex Pass?

The movies, the shows, the Watchlist downloads and Seerr cost you nothing, and the Plex app is free.

One thing to know: since 2025, Plex asks people who watch outside the server's home to have a Remote Watch Pass (the cheaper option) or a Plex Pass on their own account. If Plex shows you a message about it when you press play, ask Evan first: if you're part of his Plex Home, you're covered and don't need to buy anything.

Can someone in my household use it too?

Yes. Ask Evan to share the server with their own Plex account, so they get their own Watchlist, their own "continue watching" and their own recommendations.

Still stuck?

Ask Evan

Send a message with the name of the movie or show, the device you're watching on, and a screenshot or photo of the problem if you can. It makes fixing it much faster.

  • Title
  • Device
  • What you see